Mrs Teresa NationManaging Partner DPCHMTeresa joined the practice in 2010 as Deputy Manager. She became Practice Manager in 2011, and Managing Partner in 2014. Teresa started her management career working in retail management for Plymouth Co-operative Society as a trainee manager in 1990, progressing to store manager by 1993. Teresa changed to health management in 1998, after the birth of her 2nd child having taken a role within Mount Gould Hospital within the facilities department, this lead to a promotional move to Derriford Hospital as Facilities Support Manager.
Mrs Kerry HeveranKerry completed her Business and Administration Apprenticeship within the Neurophysiology Department at Derriford Hospital in 2007 and then went on to work at Hyde Park Surgery as a Receptionist, progressing to Practice Manager. Kerry worked at Hyde Park Surgery until she joined the practice in February 2016 as our Operations Manager.
Mrs Emma HarrisonEmma is a registered Pharmacy Technician with 17 year's experience; the last 14 years spent in a primary care setting. Emma joined the practice team in December 2017 as Pharmacy Technician processing medication queries.
In the past, many patients have booked appointments to see a GP for a range of issues that could have been better dealt with by other services (for example: pharmacy, physiotherapy, minor injuries unit).
In order to better serve our patients, we have been training our reception staff in the services available so that, where appropriate, they can highlight these to patients when they phone. For them to be able to help you, they do need to ask for a brief outline of why you’ve called. In recognition of this enhanced role and improved service, we have decided to change the receptionists job title to “Care Advisor” to better reflect what they actually do.
So please help us to help you: if you can give a brief outline of why you’re asking to see a GP, they may be able to draw your attention to a better solution.